The Completion Pathway Framework

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Authors

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Publication Details

Journal
Zenodo (CERN European Organization for Nuclear Research)
Published
2026-09-12
DOI
https://doi.org/10.5281/zenodo.22726382
Primary Topic
Service and Product Innovation
Type
article
Field-Weighted Citation Impact
0.00
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article

The Completion Pathway Framework

Atanas Dimitrov
Zenodo (CERN European Organization for Nuclear Research)
Service and Product Innovation
article

The Completion Pathway Framework

Atanas Dimitrov
article en

Abstract

The Completion Pathway Framework (v0.1) presents a five-stage, journey-based diagnostic methodology designed to address non-completion in service pathways across small-to-medium enterprises (SMEs), charities, and local public services. Moving beyond individual-deficit models, the framework evaluates non-completion as a property of a complex behavioral and organizational system. It operationalizes the COM-B model, administrative burden literature, dual-process cognitive constraints, and implementation science into a structured consultancy tool. The methodology introduces two primary practice constructs: "crossing points" and five overlapping diagnostic gap types: Understanding, Effort, Access, Confidence and trust, and Follow-through. Adapted for low-volume organizational environments, the framework embeds a qualitative evaluation protocol and a strict ethics gate to prevent manipulative choice architecture.

Zenodo (CERN European Organization for Nuclear Research)
Yazaki (United States) (US)
Openalex Percentile: Top 6%
Service and Product Innovation
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The Completion Pathway Framework — Atanas Dimitrov · Zenodo (CERN European Organization for Nuclear Research) (2026) | TGRS Research Map | TGRS