A User Satisfaction-Based Evaluation Model for Residential Construction Quality Using the AHP–Fuzzy Comprehensive Evaluation Method

Increasingly, residents prioritize diverse needs for residential buildings, hoping they can provide safe, comfortable, and healthy living environments. User satisfaction-based evaluation can significantly contribute to improving construction quality and optimizing construction management. Considering the strong subjectivity of existing assessment methods and the unreasonable allocation of indicator weights, this study establishes a feasible user satisfaction-based evaluation index system to provide a more objective evaluation of residential construction quality. By integrating the Analytic Hierarchy Process with the Fuzzy Comprehensive Evaluation method, a user satisfaction evaluation model is developed. A case study of a typical residential community in Zhongshan, Guangdong Province, was conducted to verify the scientific validity and applicability of the proposed model, demonstrating that it can effectively reduce the influence of subjective expert judgment. The results show that residents pay particular attention to leakage prevention and residential comfort, which is consistent with the current development trend of residential construction toward enhanced waterproofing performance and green development. The study provides real estate developers with theoretical support for improving construction quality management and optimizing residential living experience; contractors with practical references in optimizing the construction process; and urban–rural development departments with a scientific basis for strengthening supervision, creating acceptance standards, and implementing differentiated management policies.