The disclosure gap
Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings New research finds that the communication professionals who understand AI best are the least willing to disclose it, opening a trust gap with customers at the precise moment disclosure became a legal duty in both Europe and California. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.
Publication Details
- Journal
- Strategic Direction
- Published
- 2026-09-09
- DOI
- https://doi.org/10.1108/sd-08-2026-0221
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 0.00