Risk Management Maturity Assessment Method for Strengthening the Resilience of the Intralogistics Service Process in Warehouse 4.0 (RMMAM-W4.0)

Contemporary warehouses operating under the Warehouse 4.0 paradigm are complex cyber-socio-technical systems, in which risk management maturity assessment is typically conducted in isolation from its impact on the resilience of the intralogistics handling process. The aim of this article is to develop the conceptual framework of a three-layer RMMA-W4.0 method, supporting the resilience of such systems by integrating a map of risk sources, a maturity assessment model covering seven risk management dimensions, and six resilience dimensions of the intralogistics handling process. These dimensions were linked through cross-mapping analysis, enabling a resilience profile to be derived from a maturity profile. The application of the method is illustrated through a case study of a highly automated AS/RS-class warehouse. The results showed that an aggregated maturity index may mask a significant imbalance in the profile—a high level of technical maturity did not translate into most resilience dimensions, particularly degraded-mode operation and recovery, which made it possible to formulate targeted improvement recommendations. The conclusions indicate that decomposing the assessment into a maturity profile and a resilience profile derived from it enables the identification of areas requiring priority reinforcement, while a full gap analysis remains a direction for future research.