The technology takeover

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings This paper identified the need for an AI strategy that manages the different tensions involved with AI adoption. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Publication Details

Journal
Strategic Direction
Published
2026-09-05
DOI
https://doi.org/10.1108/sd-08-2026-0231
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
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The technology takeover

Strategic Direction
AI in Service Interactions
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The technology takeover

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Abstract

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings This paper identified the need for an AI strategy that manages the different tensions involved with AI adoption. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Strategic Direction
Quality Education
Openalex Percentile: Top 8%
AI in Service Interactions
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