Emotional and Experiential Journeys of First-Generation Hospitality and Food Operations Management Students in the Global South: A Phenomenological Study

First-generation students (FGS) in hospitality and tourism management programs face distinct barriers to accessing and succeeding in higher education. This study explores the emotional and experiential journeys of FGS enrolled in hospitality and food operations management diploma programs in South Africa, Tshwane University of Technology, through an in-depth phenomenological study of 22 participants. The thematic analysis reveals that FGS experiences are shaped by familial support, emotional factors, and institutional dynamics. Participants emphasized the importance of mentorship and practical experiences in building resilience and enhancing career preparedness. The findings contribute to the existing literature by highlighting relationships among familial support, emotional resilience, and educational inclusivity, and by expanding Social Cognitive Career Theory and Expectancy-Value Theory regarding self-efficacy. The study proposes a FGS Resilience-Success Model and tailored support mechanisms, such as mentorship programs and culturally responsive environments, to strengthen FGS empowerment and inform inclusive educational practices.