Empowering Collaboration and Client Service: The Need to Know Portal at Travers Smith

In this article Emily Tearle and Zoë Strong explain why and how their firm, Travers Smith, has developed its Need to Know knowledge collaboration portal. They examine why cross-practice awareness is important, how you can go about bridging the knowledge gap across a firm, previous methods for knowledge sharing, the mechanics of setting up the system, and then they talk us through some of the portal's features. They also show how tools such as this can lead to cultural changes within an organisation.