Behind the numbers: a phenomenological study on experiences of guidance counsellors in addressing shortage of counsellors in the Philippines

Despite the critical role of school guidance counsellors in promoting student well-being, the profession continues to face manpower shortages. This study explored the experiences of 10 registered guidance counsellors in Philippine schools, with attention to how they navigate counsellor shortages, cope with the demands of their work and perceive the role of Republic Act No. 12080 and other forms of support. Using a phenomenological design, data were gathered through semi-structured interviews, observation notes and research memos, and analysed through thematic analysis. Findings revealed three major experiences: frustration from role strain, guilt of inadequacy and the impending psychological toll. Counsellors coped through protecting self through boundaries and rest, finding in others and in faith, and intentional self-care. They viewed RA 12080 as a meaningful step towards recognition, yet also noted persistent gaps in role clarity, professional identity and implementation. The study highlights the need for more sustainable and context-responsive support systems.