Principal Workers: Orchestrating AI Agents Improves Productivity

For the artificial intelligence (AI) economy, we propose a principal worker model where each knowledge worker is both a task architect and an AI agent orchestrator. As task architect, the worker divides each task into subtasks and delegates some to AI agents. As agent orchestrator, the worker optimizes outputs from AI agents and synthesizes all outputs into a coherent deliverable. Workers who augment themselves with AI agents produce more and earn more. To reap productivity gains, organizations must implement policy changes on how they develop workers and incentivize them to use AI effectively.

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Publication Details

Journal
California Management Review
Published
2026-08-20
DOI
https://doi.org/10.1177/00081256261470827
Primary Topic
Digital Economy and Work Transformation
Type
article
Field-Weighted Citation Impact
0.00
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article

Principal Workers: Orchestrating AI Agents Improves Productivity

Teck‐Hua Ho, Catherine Yeung
California Management Review
Digital Economy and Work Transformation
article

Principal Workers: Orchestrating AI Agents Improves Productivity

Teck‐Hua Ho, Catherine Yeung
article en

Abstract

For the artificial intelligence (AI) economy, we propose a principal worker model where each knowledge worker is both a task architect and an AI agent orchestrator. As task architect, the worker divides each task into subtasks and delegates some to AI agents. As agent orchestrator, the worker optimizes outputs from AI agents and synthesizes all outputs into a coherent deliverable. Workers who augment themselves with AI agents produce more and earn more. To reap productivity gains, organizations must implement policy changes on how they develop workers and incentivize them to use AI effectively.

California Management Review
Nanyang Technological University (SG), Chinese University of Hong Kong (HK)
Decent work and economic growth
Openalex Percentile: Top 4%
Digital Economy and Work Transformation
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