Artificial Intelligence in Student Affairs and Services: A Global Study on Adoption, Perceptions, and Ethical Considerations

Rapid advancement of artificial intelligence is transforming higher education, including student affairs and services (SAS). This study presents findings from a global survey of SAS practitioners examining adoption, perceptions, and ethics regarding AI integration in their work. Drawing on a Technology Acceptance Model and AI literacy framework, the study explores perceived usefulness, ease of use, benefits, concerns, and ethical considerations associated with AI tools in SAS practice across the globe.

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Publication Details

Journal
NASPA Journal
Published
2026-08-20
DOI
https://doi.org/10.1080/19496591.2026.2712221
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
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article

Artificial Intelligence in Student Affairs and Services: A Global Study on Adoption, Perceptions, and Ethical Considerations

Lisa Bardill Moscaritolo, Birgit Schreiber, Brett Perozzi, Thierry Luescher
NASPA Journal
AI in Service Interactions
article

Artificial Intelligence in Student Affairs and Services: A Global Study on Adoption, Perceptions, and Ethical Considerations

Lisa Bardill Moscaritolo, Birgit Schreiber, Brett Perozzi, Thierry Luescher
article en

Abstract

Rapid advancement of artificial intelligence is transforming higher education, including student affairs and services (SAS). This study presents findings from a global survey of SAS practitioners examining adoption, perceptions, and ethics regarding AI integration in their work. Drawing on a Technology Acceptance Model and AI literacy framework, the study explores perceived usefulness, ease of use, benefits, concerns, and ethical considerations associated with AI tools in SAS practice across the globe.

NASPA Journal
University of Cape Town (ZA), Salt Lake Community College (US), Purdue University West Lafayette (US), Purdue Global (US), University of the Western Cape (ZA), Nelson Mandela University (ZA)
Openalex Percentile: Top 8%
AI in Service Interactions
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Artificial Intelligence in Student Affairs and Services: A Global Study on Adoption, Perceptions, and Ethical Considerations — Lisa Bardill Moscaritolo, Birgit Schreiber, et al. · NASPA Journal (2026) | TGRS Research Map | TGRS