Artificial Intelligence in Student Affairs and Services: A Global Study on Adoption, Perceptions, and Ethical Considerations
Rapid advancement of artificial intelligence is transforming higher education, including student affairs and services (SAS). This study presents findings from a global survey of SAS practitioners examining adoption, perceptions, and ethics regarding AI integration in their work. Drawing on a Technology Acceptance Model and AI literacy framework, the study explores perceived usefulness, ease of use, benefits, concerns, and ethical considerations associated with AI tools in SAS practice across the globe.
Authors
- Lisa Bardill Moscaritolo (ORCID: https://orcid.org/0000-0003-2809-0012)
- Birgit Schreiber (ORCID: https://orcid.org/0000-0003-2469-0504)
- Brett Perozzi (ORCID: https://orcid.org/0000-0003-1378-8223)
- Thierry Luescher
Institutions
- University of Cape Town (ZA)
- Salt Lake Community College (US)
- Purdue University West Lafayette (US)
- Purdue Global (US)
- University of the Western Cape (ZA)
- Nelson Mandela University (ZA)
Publication Details
- Journal
- NASPA Journal
- Published
- 2026-08-20
- DOI
- https://doi.org/10.1080/19496591.2026.2712221
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 0.00