Rethinking Home Tutoring Through User Experience

The main aim of this study is to explore user needs and experience challenges associated with finding and selecting home tutors through digital platforms. The study focuses particularly on trust, tutor verification, safety, affordability, flexible scheduling, tutor–student matching, and progress tracking from the perspectives of parents and students. Based on these insights, the study proposes a user-centered approach to designing a more accessible and trustworthy home tutoring experience.