Real-Time Prescription Benefit Tool Availability and Prescription Medication Fill Rates

Importance: Patients frequently forgo filling prescriptions due to high out-of-pocket costs. Real-time prescription benefit (RTPB) tools that recommend available lower-cost, clinically equivalent medications to prescribing clinicians may increase the likelihood that patients fill their prescriptions. Objective: To determine whether availability of an RTPB tool increases prescription fill rates. Design and Setting: This post hoc analysis of a cluster randomized clinical trial included medical practices within an urban ambulatory clinical network randomized to the RTPB tool between January and December 2021. Outpatient prescriptions that were eligible for an RTPB recommendation during the study period were analyzed. Data analyses were performed from October 18, 2022, to August 9, 2024. Intervention: An electronic health record-integrated RTPB tool that displays available lower-cost and clinically equivalent alternatives to the initiated prescription at the point of prescribing. Main Outcome and Measure: The primary outcome measured whether a prescription was filled. Results: Of 1 386 577 outpatient prescriptions at randomized practices during the trial period, 38 289 (2.8%) were included in the analytic sample. Across all orders, the availability of the RTPB tool did not impact the proportion of orders filled (54% and 55% in the control and RTPB groups, respectively; adjusted difference: 1.2 percentage points [pp]; 95% CI, -1.3 to 3.7 pp). However, in the quartile of drug classes with the highest out-of-pocket costs (average out-of-pocket cost for a 30-day fill of >$120.83), fill rates increased from 33% in the control group to 49% in the RTPB group (adjusted difference: 14.5 pp; 95% CI, 8.4-20.6 pp). Similar increases were not detected in lower-cost drug classes. Increases in fill rates within the highest out-of-pocket cost drug classes were largest for patients in the lowest-income communities served by the health system (30.3 pp; 95% CI, 19.5-41.1 pp) but not substantial in the highest-income communities (1.0 pp; 95% CI, -10.2 to 12.2 pp). Conclusions and Relevance: In this post hoc analysis of a cluster randomized clinical trial, there was no change in overall prescription fill rates, but among high-cost drugs, the RTPB tool increased fill rates, particularly among patients from low-income communities. However, RTPB recommendations were made for a small proportion of orders, limiting the applicability of the findings to a narrow segment of the randomized population. Trial Registration: ClinicalTrials.gov Identifier: NCT04940988.