Intercultural Development for Library Employees: Results from a Pilot Study

Librarians at a large public university piloted the use of the two intercultural competence frameworks, the Intercultural Development Inventory (IDI) and Cultural Intelligence (CQ), to encourage library employees to intentionally think about cultural differences in their workplace interactions. Over the duration of seven months, participants took pre-IDI and pre-CQ assessments, completed an online CQ learning module, debriefed with certified CQ and IDI facilitators, self-selected and participated in a series of intercultural learning activities, and completed post-IDI and post-CQ assessments. Results found no statistically significant change in IDI results and significant improvement in three of the four CQ capabilities.