When information flows, performance follows: how communication patterns shape employee performance in Kasese and Kabarole districts local governments, Uganda – a convergent parallel mixed methods design

This study examined the relationship between communication patterns and employee performance in the local governments of Kasese and Kabarole districts, Uganda, anchored on Shannon and Weaver’s Communication Model and Locke and Latham’s Goal-Setting Theory. Employing a convergent parallel mixed-methods design, the research integrated correlational and phenomenological approaches to capture both statistical associations and lived experiences. The target population comprised 252 employees, with a sample of 155 selected using probability and non-probability sampling techniques. Data were collected via structured questionnaires and interview guides. Quantitative findings revealed a strong positive correlation between communication patterns and employee performance (r = 0.733, p < 0.000), while qualitative insights highlighted the role of clear channels and structured supervision in enhancing productivity. The study concludes that effective communication is critical for performance improvement. Findings inform policy by emphasising structured communication strategies and contribute theoretically and empirically to understanding information exchange in local government performance.