Initial Implementation of E-Prescribing: Evidence from Eastern Taiwan

Background/Objectives: Electronic prescribing (E-prescribing) systems provide several advantages and are a key component of digital health. In Taiwan, the implementation of e-prescribing systems began in 2025. This study aimed to examine health care professionals’ perceptions, satisfaction, trust, and intention to use e-prescribing during its early implementation phase. Methods: The research subjects included health care professionals in hospitals and pharmacies in Hualien County, Eastern Taiwan. A total of 107 valid responses were collected and analyzed using structural equation modeling (SEM). Results: The access to medicines, digital health service quality, and digital trust significantly positively affected user satisfaction. Both access to medicines and digital trust significantly influenced intention to use. Institutional trust significantly affected digital trust. Additionally, user satisfaction significantly influenced intention to use. Institutional trust indirectly influenced both user satisfaction and intention to use through the mediation of digital trust. Access to medicines, digital health service quality, and digital trust each indirectly influenced intention to use through user satisfaction. Conclusions: This study advances the literature on adoption by presenting a novel, technical and social–psychological integration framework that contextualizes e-prescribing within regional health care networks. By validating the key mediating roles of user satisfaction and digital trust, these findings empower health care authorities to mitigate frontline resistance and optimize the implementation of digital health policies.