Library Professionals’ Perceptions of Research Support Services in Tanzania: A Survey of Availability, Effectiveness, and Barriers Among COTUL AGM Attendees

This study examined the status of research support services (RSS) in academic and research libraries in Tanzania. The objectives were to assess library professionals’ awareness and perceptions of RSS, identify available services, evaluate their perceived effectiveness, and explore the barriers affecting their delivery. A mixed-methods approach was employed, combining quantitative data from an online survey and qualitative open-ended responses. The survey was administered to library professionals affiliated with the Consortium of Tanzania University and Research Libraries (COTUL) who attended the 2024 Annual General Meeting (AGM) held in Mwanza City, yielding a final analytic sample of 44 respondents (n = 44). The findings revealed widespread availability of RSS as reported by library professionals, with core services such as journal access and literature search assistance commonly provided. However, advanced services like grant writing and data management remain underdeveloped due to limited skills, inadequate infrastructure, and low researcher engagement. The study concludes that systemic barriers hinder the impact of foundational RSS, despite their perceived value among service providers. It recommends ongoing training, improved information and communication technology (ICT) infrastructure, dedicated RSS units, and greater institutional support to enhance service delivery and foster a stronger research culture in Tanzanian libraries.