Role of Anthropomorphic Design in Social Robots for Aged Care: A Case Study of Pepper

The increasing aging population in Australia necessitates innovative caregiving solutions to address the growing needs of elderly residents. Humanoid robots, with their physical embodiment and human-like attributes, offer a promising technological intervention. This exploratory study investigates the integration of Pepper, a humanoid robot, into aged care facilities, focusing on its potential to meet the needs of older adults and serve as a daily companion, thereby reducing staff workload. The research explores the anthropomorphic features of Pepper, their role in fostering connection and engagement, and the perception and acceptance of the robot as a companion among elderly residents. Findings highlight Pepper’s potential to enhance the quality of care and support in aged care settings while identifying areas for improvement to ensure its successful adoption.