Driving Fan Engagement: The Role of Orientation, Value Creation, and Community Dynamics in Sports Fan Pages

ABSTRACT Online fan communities are important peripheral arenas for sports consumption. However, the psychological and social mechanisms that sustain engagement across these digital spaces are not sufficiently understood. This study thus investigates how Orientation Toward Sporting Events (OSE) drives fan page engagement and, subsequently, satisfaction. It integrates Uses and Gratifications Theory with Consumption Value Theory to capture motivational and relational dynamics therein. Adopting sequential mixed methods, we surveyed 500 sport fans and conducted 32 in‐depth interviews, with Partial Least Squares Structural Equation Modeling (PLS‐SEM) results demonstrating that OSE significantly predicts fan page engagement, which mediates the effect of perceived value on satisfaction. Perceived value also partially mediated the link between OSE and engagement. Qualitative findings revealed that individuals use fan pages to co‐create value, foster identity, and maintain social bonds beyond live sporting events. Combined, our findings extend sport consumption research by revealing online fan engagement can provide immersive experiences alongside community belonging. Actionable insights for organizations aiming to leverage online platforms to deepen fan loyalty, enhance event‐related value propositions, and sustain year‐round engagement are also provided.

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Publication Details

Journal
Journal of Consumer Behaviour
Published
2026-07-16
DOI
https://doi.org/10.1002/cb.70215
Primary Topic
Sports, Gender, and Society
Type
article
Field-Weighted Citation Impact
0.00
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article

Driving Fan Engagement: The Role of Orientation, Value Creation, and Community Dynamics in Sports Fan Pages

Martin Gannon, Babak Taheri, Josip Mikulić, Hamid Shaker
Journal of Consumer Behaviour
Sports, Gender, and Society
article

Driving Fan Engagement: The Role of Orientation, Value Creation, and Community Dynamics in Sports Fan Pages

Martin Gannon, Babak Taheri, Josip Mikulić, Hamid Shaker
article en

Abstract

ABSTRACT Online fan communities are important peripheral arenas for sports consumption. However, the psychological and social mechanisms that sustain engagement across these digital spaces are not sufficiently understood. This study thus investigates how Orientation Toward Sporting Events (OSE) drives fan page engagement and, subsequently, satisfaction. It integrates Uses and Gratifications Theory with Consumption Value Theory to capture motivational and relational dynamics therein. Adopting sequential mixed methods, we surveyed 500 sport fans and conducted 32 in‐depth interviews, with Partial Least Squares Structural Equation Modeling (PLS‐SEM) results demonstrating that OSE significantly predicts fan page engagement, which mediates the effect of perceived value on satisfaction. Perceived value also partially mediated the link between OSE and engagement. Qualitative findings revealed that individuals use fan pages to co‐create value, foster identity, and maintain social bonds beyond live sporting events. Combined, our findings extend sport consumption research by revealing online fan engagement can provide immersive experiences alongside community belonging. Actionable insights for organizations aiming to leverage online platforms to deepen fan loyalty, enhance event‐related value propositions, and sustain year‐round engagement are also provided.

Journal of Consumer Behaviour
University of Zagreb (HR), Zagreb School of Business (HR), Institute for Tourism (HR), Nottingham Trent University (GB), University of Edinburgh (GB)
Openalex Percentile: Top 4%
Sports, Gender, and Society
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