Generative AI can (Finally) Unlock Potential of Data-Driven Leadership
Despite an explosion in corporate data generation and the proliferation of business analytics programs, less than 3% of this data is used for decision-making. This paradox reveals a leadership crisis: while data grows exponentially, leaders are failing to leverage it, driven by inertia, ignorance, and a lack of imagination. How do the Three I’s inhibit leaders? This article demonstrates how.
Authors
- Ravi Bapna (ORCID: https://orcid.org/0000-0002-5251-7218)
- Anindya Ghose (ORCID: https://orcid.org/0000-0002-6499-8944)
Institutions
- University of Minnesota (US)
- University of Minnesota System (US)
- New York University (US)
Publication Details
- Journal
- Service Science
- Published
- 2026-07-17
- DOI
- https://doi.org/10.1287/serv.2025.0172
- Primary Topic
- Big Data and Business Intelligence
- Type
- article
- Field-Weighted Citation Impact
- 0.00