AI-driven marketing and sustainability: from intelligent persuasion to responsible market transformation

Artificial intelligence (AI) is rapidly transforming marketing through machine learning, predictive analytics, intelligent recommender systems and generative AI. At the same time, sustainability challenges such as climate change, biodiversity loss, waste, overproduction, greenwashing, and plastic pollution require marketing scholarship to move beyond firm-centric performance and ask how markets can be redesigned for responsible and regenerative futures. This study introduces AI-driven marketing and sustainability as a timely research agenda for examining the opportunities, risks, and governance of AI-driven marketing in sustainability contexts. Rather than framing AI merely as a tool for efficiency, personalization, or conversion optimisation, we argue that the key scholarly challenge is to understand when, how, and under what governance conditions AI-driven marketing can contribute to sustainable consumer behaviour, sustainable marketing strategies, circular marketing systems, responsible communication, and cross-level market transformation. The agenda also highlights priorities for interdisciplinary theory development, empirical testing, ethical oversight, and managerial and policy implications.

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Publication Details

Journal
Journal of Strategic Marketing
Published
2026-07-16
DOI
https://doi.org/10.1080/0965254x.2026.2705205
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
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article

AI-driven marketing and sustainability: from intelligent persuasion to responsible market transformation

Park Thaichon, Pham Van Hau, Carolyn Strong
Journal of Strategic Marketing
AI in Service Interactions
article

AI-driven marketing and sustainability: from intelligent persuasion to responsible market transformation

Park Thaichon, Pham Van Hau, Carolyn Strong
article en

Abstract

Artificial intelligence (AI) is rapidly transforming marketing through machine learning, predictive analytics, intelligent recommender systems and generative AI. At the same time, sustainability challenges such as climate change, biodiversity loss, waste, overproduction, greenwashing, and plastic pollution require marketing scholarship to move beyond firm-centric performance and ask how markets can be redesigned for responsible and regenerative futures. This study introduces AI-driven marketing and sustainability as a timely research agenda for examining the opportunities, risks, and governance of AI-driven marketing in sustainability contexts. Rather than framing AI merely as a tool for efficiency, personalization, or conversion optimisation, we argue that the key scholarly challenge is to understand when, how, and under what governance conditions AI-driven marketing can contribute to sustainable consumer behaviour, sustainable marketing strategies, circular marketing systems, responsible communication, and cross-level market transformation. The agenda also highlights priorities for interdisciplinary theory development, empirical testing, ethical oversight, and managerial and policy implications.

Journal of Strategic Marketing
University of Southern Queensland (AU), Cardiff University (GB), Unitec Institute of Technology (NZ)
Responsible consumption and production
Openalex Percentile: Top 6%
AI in Service Interactions
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