Waiting times for primary care appointments among older adults: a scoping review

BACKGROUND: Healthcare service waiting times have worsened due to the COVID-19 pandemic, particularly impacting older adults who need timely access to primary care to manage chronic conditions and prevent hospitalizations. This scoping review aims to fill a research gap by examining whether delays in primary care appointments for older adults occurred and, if so, how these delays have affected their access to primary care, with a focus on the role of social determinants of health. METHODS: Following PRISMA guidelines, a systematic search was conducted across three health databases-MEDLINE (Ovid), CINAHL, and EMBASE-as well as one AI platform (typeset.io). To be included, articles needed to discuss waiting times for primary care appointments, include older adults in their target population, and be published in English since 2014. Non-English articles were excluded due to language proficiency constraints among the review team. The review also examined the impact of social determinants of health on equity in access to care. RESULTS: This review identified a significant lack of research on primary care waiting times for older adults, with only twelve studies addressing the issue. Findings indicate that prolonged wait times act as a major barrier to accessing timely care, resulting in patient frustration, delayed treatment, and increased reliance on emergency services. The COVID-19 pandemic has exacerbated these challenges, particularly through care interruptions and the shift to virtual care, which is understudied regarding its impact on waiting times. CONCLUSIONS: Prolonged waiting times for primary care disproportionately affect older adults, exacerbated by age-related health conditions and intersecting social determinants. Healthcare systems must address these barriers and prioritize research into tailored interventions to ensure equitable access to care for older adults.