Toward modeling relational expectation misalignments in care: an exploratory extension of the theory of planned behavior for design

ABSTRACT: Human-Centered Design focuses on individuals who struggle to grasp the relational aspects crucial in designing for care. This proposes a relational framework that visualizes the relational expectation misalignments between stakeholders’ perceptions. We extend the Theory of Planned Behavior to model dyadic care relationships. Expert interviews and autoethnographic analysis evaluated the model. Our findings reveal two layers of misalignments: the model’s ability to describe the structure of conflict and its potential as a reflective tool for stakeholders to resolve conflicts.