From Industry 4.0 Adoption to Performance: Supply Chain Resilience as a Dynamic Capability in Hotels

By linking the technology–organization–environment (TOE) framework with dynamic capabilities, this research investigates the various organizational enablers for Industry 4.0 technology (I4T) adoption in the hotel industry, and the relationship between I4T and overall hotel performance during the supply chain disturbances. The proposed model was tested using data collected from hotel executives in Hong Kong and Shenzhen, China. Results revealed that perceived benefits, technology readiness, and supply chain partner pressure were significant predictors for I4T adoption by hotels. The direct positive relationship between I4T and overall hotel performance during disruptions was not found. This relationship was mediated by the hotel’s supply chain resilience (SCR) capability, highlighting the importance of I4T and SCR for improving performance during disruptions. This study provides both theoretical insights and practical implications regarding the adoption of I4T in the hospitality sector.