Impact of AI Chatbots on Academic Engagement and Administrative Efficiency: A Dual-Population Study at a Women-Only Higher Education Institution in Oman

Chatbots are becoming increasingly significant entry points to digital services and are used in areas including job support, education, healthcare, and customer services. On the other hand, less is known about how chatbots affect people individually, in groups, and in society. Moreover, several obstacles must be overcome before chatbots can realize their full potential. As a result, chatbots have become a significant research topic in recent years. We propose a research agenda outlining future directions and issues to advance knowledge in chatbot research and education. This research involves the quantitative analysis of the impact of these chatbot tools on academic staff, with a count of 40, and students, with a count of 300, at Al Zahra College for Women (ZCW). The links are uploaded electronically in bilingual form for both staff and students, and the responses are retrieved from them. This analysis is conducted in IBM SPSS Statistics version 29, and a comparative report is also prepared based on the questionnaire responses from students and staff members of ZCW. The study investigates the effects of artificial intelligence (AI) chatbots on the faculty and students at ZCW. The use of AI-powered tools in educational settings is examined, along with their effects on administrative, instructional, and learning procedures. This will enable us to identify the advantages of using AI tools within E-Learning systems. The results demonstrate how well AI chatbots can streamline administrative duties, enhance student involvement, and provide academic help. However, there are drawbacks as well, such as user adjustment, privacy issues, and technological constraints. The study offers helpful suggestions for enhancing chatbot integration at Al Zahra College to enhance learning results and operational effectiveness.