Complaint Management System for Migrant Workers in Tamilnadu

The proposed Complaint Management System for Migrant Workers in Tamil Nadu is a web-based platform designed to empower migrant laborers by offering an easy-to-use, multilingual solution for filing and tracking workplace grievances. Recognizing the diverse linguistic and socio-economic backgrounds of migrant workers, the system includes features such as real-time complaint tracking and automatic translation of both the interface and the complaint content into workers’ native languages (e.g., Hindi, Bengali, Odia, Telugu, etc.). The platform allows workers to file complaints related to wage disputes, harassment, substandard living conditions, unsafe working environments, and other labor rights violations. Each complaint is assigned a unique tracking ID, which can be monitored through a user-friendly dashboard, improving transparency and accountability. The multilingual support fosters inclusivity by addressing communication barriers between workers, employers, and government officials. Additional features include document uploads, complaint categorization, prioritytagging, and an escalation management system. The backend integrates with labor department databases to facilitate timely grievance resolution, enhancing governance and policy enforcement. Built using PHP (Laravel), MySQL, JavaScript, HTML, CSS, and Bootstrap, the system focuses on usability, security, and scalability. Ultimately, this platform aims to support the protection, welfare, and dignity of migrant workers.