Toward Safer Human–AI Teaming: Phase-Specific Recognition and Interpretation of Automation Trust in Air Traffic Control
In safety-critical domains such as air traffic control (ATC), appropriate trust in AI is essential for operational effectiveness and safety. This study proposes a phase-specific framework for recognizing automation trust using behavioral and eye-tracking features across monitoring, decision-making, and whole-task phases. Data were collected through a trust-probe experiment and analyzed using linear mixed models to identify phase-specific effects of trust. Significant features were then used to train machine-learning classifiers. Results showed that trust was manifested differently across phases, with decision-making producing the most informative eye-tracking indicators, including fixation duration and saccade velocity. Models trained on multi-phase data outperformed single-phase models, and Gradient Boosting achieved the highest accuracy of 86.76%. SHapley Additive exPlanations were further used to identify influential features and their directional effects. The framework supports transparent trust recognition and informs human-centered automation, safety management, and policy development in high-stakes environments.
Authors
- Chun‐Hsien Chen (ORCID: https://orcid.org/0000-0003-2193-5270)
- Bufan Liu (ORCID: https://orcid.org/0000-0002-2683-0139)
- Xing Yao (ORCID: https://orcid.org/0000-0002-4919-3670)
- Xiaoqing Yu (ORCID: https://orcid.org/0009-0006-7451-6204)
- Yehong Zhou
Institutions
- Nanyang Technological University (SG)
Publication Details
- Journal
- International Journal of Human-Computer Interaction
- Published
- 2026-06-30
- DOI
- https://doi.org/10.1080/10447318.2026.2689527
- Primary Topic
- Human-Automation Interaction and Safety
- Type
- article
- Field-Weighted Citation Impact
- 0.00
Funders
- National Research Foundation Singapore
- Civil Aviation Authority of Singapore