Toward Safer Human–AI Teaming: Phase-Specific Recognition and Interpretation of Automation Trust in Air Traffic Control

In safety-critical domains such as air traffic control (ATC), appropriate trust in AI is essential for operational effectiveness and safety. This study proposes a phase-specific framework for recognizing automation trust using behavioral and eye-tracking features across monitoring, decision-making, and whole-task phases. Data were collected through a trust-probe experiment and analyzed using linear mixed models to identify phase-specific effects of trust. Significant features were then used to train machine-learning classifiers. Results showed that trust was manifested differently across phases, with decision-making producing the most informative eye-tracking indicators, including fixation duration and saccade velocity. Models trained on multi-phase data outperformed single-phase models, and Gradient Boosting achieved the highest accuracy of 86.76%. SHapley Additive exPlanations were further used to identify influential features and their directional effects. The framework supports transparent trust recognition and informs human-centered automation, safety management, and policy development in high-stakes environments.

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Publication Details

Journal
International Journal of Human-Computer Interaction
Published
2026-06-30
DOI
https://doi.org/10.1080/10447318.2026.2689527
Primary Topic
Human-Automation Interaction and Safety
Type
article
Field-Weighted Citation Impact
0.00

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article

Toward Safer Human–AI Teaming: Phase-Specific Recognition and Interpretation of Automation Trust in Air Traffic Control

Chun‐Hsien Chen, Bufan Liu, Xing Yao, Xiaoqing Yu et al.
International Journal of Human-Computer Interaction
Human-Automation Interaction and Safety
article

Toward Safer Human–AI Teaming: Phase-Specific Recognition and Interpretation of Automation Trust in Air Traffic Control

Chun‐Hsien Chen, Bufan Liu, Xing Yao, Xiaoqing Yu, Yehong Zhou
article en

Abstract

In safety-critical domains such as air traffic control (ATC), appropriate trust in AI is essential for operational effectiveness and safety. This study proposes a phase-specific framework for recognizing automation trust using behavioral and eye-tracking features across monitoring, decision-making, and whole-task phases. Data were collected through a trust-probe experiment and analyzed using linear mixed models to identify phase-specific effects of trust. Significant features were then used to train machine-learning classifiers. Results showed that trust was manifested differently across phases, with decision-making producing the most informative eye-tracking indicators, including fixation duration and saccade velocity. Models trained on multi-phase data outperformed single-phase models, and Gradient Boosting achieved the highest accuracy of 86.76%. SHapley Additive exPlanations were further used to identify influential features and their directional effects. The framework supports transparent trust recognition and informs human-centered automation, safety management, and policy development in high-stakes environments.

International Journal of Human-Computer Interaction
Nanyang Technological University (SG)
National Research Foundation Singapore, Civil Aviation Authority of Singapore
Peace, Justice and strong institutions
Openalex Percentile: Top 6%
Human-Automation Interaction and Safety
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