An Analysis of Digital Quality Management Levels in Manufacturing and Service Industries Based on DQM Model

Purpose: The purpose of this study is to analyze the current state of quality digitalization and provide a specific pathway for quality management in Korea based on the Digital Quality Management Model.Methods: First, Korean Digital Quality Management model for both manufacturing and service industry is developed, respectively. In addition, a survey was conducted for both industry sectors to assess DQM levels of Korean companies.Results: The results indicate that the service industry shows a higher level of DQM maturity compared to the manufacturing industry. While manufacturing industries exhibit relatively consistent but lower levels across sectors, service industries show larger inter-industry variations. Furthermore, both industries present relatively low performance in the “Distinctive Value” category, especially in workforce management and customer management.Conclusion: This study provides empirical evidence on the current state of digital quality management across industries based on the DQM model. Key findings offer practical insights for enhancing quality management strategies in the digital era and contribute to the development of industry-specific approaches for advancing digital quality management.