Effects of emerging technologies on sustainable library services: an empirical investigation from information scientists of 221 universities

Purpose The study aimed to identify the effects of emerging technologies on sustainable library services. In this study, sustainability refers to the long-term efficiency, adaptability, accessibility and user-centeredness of library services enabled through technological integration. Design/methodology/approach This study used a quantitative research design to address the objectives. The population consisted of librarians from the public and private sector universities of Pakistan. The data were analyzed using SmartPLS software. Findings The analysis consisted of two major parts: first, the assessment of measurement model and second, the structural equation modelling analysis. A significant positive effect of emerging technologies (artificial intelligence, gamification, wearable technologies, Internet of Things, blockchain technology, ChatGPT and m-learning) was found on the sustainable library services. Research limitations/implications The study has provided worthwhile theoretical contributions by adding valuable literature to the existing body of knowledge. Practical implications It has provided practical contributions by offering a context-specific baseline for management bodies in university libraries, particularly in developing countries, to construct policies for the successful adoption of emerging technologies for sustainable library services. Social implications The study has social implications too as smart library services prove fruitful for society. Originality/value This is the first empirical study examining the integrated effects of multiple emerging technologies on sustainable library services within the context of university libraries in Pakistan. Its implications may be cautiously extended to similar developing academic environments.