The International Journal of Multi-Disciplinary Research

The effective delivery of public services in Zambia has long been constrained by inefficiencies, bureaucratic delays, and weak accountability frameworks within local government structures. In response to these challenges, e-governance has emerged as a strategic tool for improving transparency, efficiency, and citizen participation in public administration. This study critically assessed the implementation of e-governance in local councils, with specific reference to the Land Administration Platform (LAP) in Chipata City Council. The objectives of the study were threefold: first, to examine the extent to which the LAP has been implemented in Chipata; second, to evaluate its effectiveness in improving service delivery, accountability, and public trust in local governance; and third, to identify the key challenges and opportunities associated with its adoption. A qualitative case study design was adopted, complemented by semi-structured interviews with council officials, local stakeholders, and selected residents, as well as documentary analysis of relevant policy frameworks and implementation reports. The findings revealed that while the LAP has enhanced record-keeping, reduced incidences of corruption in land allocation, and improved access to land information, its full potential has been hindered by a number of constraints. These include limited technical capacity among council staff, inadequate funding, intermittent internet connectivity, and resistance to change from both officials and sections of the community. Furthermore, insufficient citizen awareness and digital literacy have prevented the majority of residents from fully benefiting from the platform. The study concludes that although the Land Administration Platform represents a significant step towards moderniz