Lived Experience of ICT Coordinators in School Management Data Reporting and Consolidation System

This study explored the lived experiences, challenges, coping mechanisms, and recommendations of Information and Communications Technology (ICT) coordinators managing school data reporting and consolidation systems across five selected schools in the Bicol region. This study utilized a qualitative research design to deeply understand the frontline realities of these educators. The findings revealed that ICT coordinators faced severe challenges and limitations, primarily driven by unstable internet connectivity, a heavy workload, insufficient ICT equipment, difficulty in data encoding, inadequate training, and outdated software systems. To cope with these systemic hurdles, coordinators demonstrated high levels of adaptability and resilience, relying on collaboration with colleagues, self-directed learning through online resources, time management strategies, and participation in available seminars. Based on these findings, it is concluded that poor digital infrastructure and a lack of official support heavily decrease system efficiency, leaving the survival of school data reporting dependent on the personal initiatives of the coordinators. This study recommends that educational institutions urgently strengthen ICT infrastructures, conduct regular technical training programs, upgrade and simplify reporting platforms to a single unified system, assign additional technical support personnel, and establish a supportive work environment to lighten the administrative burden on coordinators.