Metaverse responsiveness and team sensemaking in healthcare for sustainable development: the mediating role of knowledge management

Purpose This study examines the effects of metaverse responsiveness on team sensemaking capabilities in healthcare settings, which are increasingly driven by sustainable development goals. Design/methodology/approach Data were collected from 308 health professionals working in teams at health facilities in the United Arab Emirates. The research hypotheses were assessed using the bootstrap technique in SmartPLS 4.0. Findings The results indicated a positive and significant association between the responsiveness of interactivity of augmented reality (AR) and perceived informativeness (PI) with team sensemaking capabilities. In addition, the results significantly supported the mediating effect of knowledge management. On the other hand, the findings confirmed a significant and positive relationship between knowledge management capability and creation and team sensemaking. Furthermore, the results showed that knowledge management transfer, application, and storage were not appreciably related to team sensemaking. Research limitations/implications This study was based on cross-sectional data, which limited the ability to establish causal relationships between PI and diverse expertise management strategies. The study results provide valuable insights for organizations seeking to optimize their knowledge management strategies. Originality/value The findings of this study offer realistic implications for groups aiming to enhance their knowledge management processes through informativeness and interactivity to support sustainable development.