Employee mindfulness and organizational performance: the mediating role of employee resilience in Jordanian private hospitals

PURPOSE: This study aims to examine the direct effect of employee mindfulness on organizational performance and the mediating role of employee resilience within Jordanian private hospitals, while also validating the measurement instruments for this specific context. DESIGN/METHODOLOGY/APPROACH: A cross-sectional survey was administered to 160 employees across Jordanian private hospitals. The study employed a two-phase analytical approach: first, Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) were conducted to validate and refine the measurement models; second, Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to test the hypothesized relationships and mediation effects. FINDINGS: The EFA/CFA validation revealed contextually appropriate factor structures, with mindfulness comprising four facets and organizational performance structured as two correlated dimensions. PLS-SEM analysis confirmed that employee mindfulness has a significant positive effect on both organizational performance (β = 0.250, p < 0.001) and employee resilience (β = 0.713, p < 0.001). Resilience, in turn, positively influences organizational performance (β = 0.456, p < 0.001) and partially mediates the mindfulness-performance relationship (indirect effect: β = 0.325, p < 0.001). PRACTICAL IMPLICATIONS: Hospital administrators should implement validated mindfulness and resilience assessment tools to monitor self-reported employee well-being and invest in targeted training programs (e.g. workshops, digital tools, integrated into staff development). Furthermore, the study provides culturally validated instruments for future research and practice in this setting. ORIGINALITY/VALUE: This study makes dual contributions: methodologically, it provides validated measurement instruments for mindfulness, resilience, and organizational performance specifically tailored to Jordanian healthcare contexts; theoretically, it empirically confirms the mediating role of resilience in the mindfulness-performance relationship within an underexplored non-Western healthcare setting.