Psychological Predictors of Communication Skills in Information Technology Professionals

The Information Technology (IT) field is growing in the direction of the need to not only possess good technical skills but also good interpersonal skills to be able to cooperate and achieve success in a project. Emotional intelligence (EI) is a concept that has been identified as significant to the effectiveness of communications among IT professionals. This is a quantitative research on how EI and communication skills (CS), and other related psychological variables, including self-efficacy (SE), communication apprehension (CA), empathy, and social influence (SI), relate to each other. The participants were 535 IT professionals, comprising software developers, system analysts, project managers, and IT consultants. The study employed a purposive sampling method to administer the structured questionnaire. Data were analyzed using Statistical Package for the Social Sciences (SPSS) for preliminary analyses and SmartPLS 4 for confirmatory factor analysis (CFA) and structural equation modelling (SEM). The results indicate that EI, SE, and empathy are positively associated with CS, CA shows a negative association, whereas SI is a significant predictor of CS in a group setting (all paths p < 0.05). The novelty of this study is its combined analysis of the EI and various communication and related psychological constructs in the specific context of IT professionals, which has not been studied extensively in the literature. The results also present practical recommendations for the IT organizations since they highlight the necessity of developing emotional competencies that can improve communication and teamwork, and consequently, improve individual and organizational performance.