Gamification in Human Resource Management: A Systematic Literature Review Using TCCM Framework

Over the last decade, gamification has garnered substantial focus across industry and academia, including research across diverse domains like education, healthcare and business. In recent times, research has increasingly explored its application in human resource management (HRM), including recruitment, training and performance management. In spite of its significance, there has been a scarcity of effort to evaluate the expanding research. In order to synthesise the body of research on gamification in HRM, this study performs a systematic literature review utilising the Theory-Context-Characteristics-Methodology (TCCM) review framework. This study offers an in-depth comprehension of the pertinent theories used in the literature, contexts (countries and areas of application), characteristics (key variables) and methods (research approach, research design, data collection method and data analysis method) employed in gamification research within HRM. The review of 82 studies identifies potential gaps and suggests fertile areas for future research. By synthesising existing literature, the review advances scholarly understanding of gamification in HRM and highlights implications for both academic discourse and practical implementation.