How Does Knowledge Management Help to Develop the Organization's Performance? A Conceptual Framework

ABSTRACT This study aims to illustrate and visualize the knowledge management factors that have a significant impact on the competitive advantage and organizational performance. In this study, a Bibliometric approach and PRISMA approach were used. A bibliometric approach was adopted to provide critical information about knowledge management and competitive advantage over the past years. While PRISMA method adapted to provide and report systematically all the information related to knowledge management and competitive advantage. In this study, we build a conceptual framework to demonstrate the factors that have a significant impact on knowledge management, innovation, competitive strategy, and organizational performance from a knowledge management perspective. This study contributes to Knowledge‐Based Theory, Resource‐Based Theory, and General Strategy Theory by demonstrating the main factors and elements that can affect knowledge management and illustrating the impact of knowledge management on the organizational resources. Furthermore, this study contributes to the general strategy theory by illustrating the factors that can impact organizational competitive advantage and organizational performance from a knowledge management aspect.