The hidden cost of distrust: a conceptual framework linking interpersonal dynamics and sustainable entrepreneurial growth

Purpose This study explores an often-overlooked factor influencing organizational sustainability: the way interpersonal distrust within teams can secretly, but significantly, harm their chances for genuine, sustainable entrepreneurial growth. We claim that this fundamental lack of trust significantly impacts how individuals communicate and understand each other (language and sensemaking) and fundamentally shapes the team's shared behaviors and norms (cultural practices). Understanding this relational dynamic is critical for the success of entrepreneurial ventures. Maintaining economic viability, social wellness and environmental sustainability is based on open interaction and effective teamwork. Design/methodology/approach As a conceptual paper, our approach involved a complete synthesis of existing research. We studied interdisciplinary literature across organizational theory, entrepreneurship and sustainability studies, from how organizations work to how new ventures begin and what makes them sustainable. To develop a comprehensive structure, we systematically introduced trust, communication and workplace culture elements. It provides fresh insights into the complex relationship between human relationships and an enterprise's ongoing advancement towards responsible and sustainable growth. Findings Our model indicates that interpersonal distrust obstructs open language and sensemaking, fostering miscommunication. This weakens positive cultural practices (e.g. collaboration) and directly impedes sustainable entrepreneurial growth across economic, social and environmental dimensions. Originality/value This paper has a unique position on interpersonal distrust as a critical factor for sustainable entrepreneurship. Our framework explains why some sustainability efforts decline and offers practical insights. Organizations can use this to proactively foster trust and cultivate cultures that drive enduring and responsible business success, guiding future research.