A Mobile Application and Hybrid Hospital Information Exchange System to Improve Healthcare Access for Persons with Disabilities in Thailand

Persons with Disabilities (PWDs) face persistent barriers to healthcare access, welfare services, and timely medical assistance, particularly where hospital information is fragmented across institutions. In Thailand, these challenges are exacerbated by heterogeneous Hospital Information Systems (HISs) across provincial, district, and sub-district hospitals. This study presents the design, implementation, and evaluation of an integrated mobile application and a hybrid Hospital Information Exchange (HIE) system to enhance healthcare accessibility and service coordination for PWDs. The platform integrates a user-centered mobile application (iOS and Android) with a hybrid data exchange architecture (MedEx Hybrid) combining an application programming interface (API) and Message Queuing Telemetry Transport (MQTT). This enables real-time and on-demand data exchange while accommodating hospitals with limited infrastructure. Key functionalities include disability registration, emergency medical service (1669) integration, appointment management, rights notification, service location mapping, teleconsultation, and peer communication. Deployment across 159 hospitals nationwide demonstrates system scalability and interoperability. The system supports secure access to electronic medical records and enables emergency responders to retrieve patient information during SOS events, improving continuity of care. Findings confirm the feasibility of the proposed system and its potential to support inclusive digital health and national healthcare interoperability.