The role of human resources tools in developing tourism managers’ competencies

Paper examines the relationship between the extent of implementation of modern human resource management (HRM) tools and the perceived importance of managerial competencies in tourism enterprises in Central and Eastern European countries. The research is based on a questionnaire survey conducted among 1107 managers in the tourism sector, with correlation and regression analyses applied to identify links between the use of HR tools and the relevance of different competencies. The results confirm a significant positive relationship between the application of modern HR tools and technical or analytical managerial competencies, while no statistically significant relationship was observed for social competencies. The strongest associations were found between HR process digitalisation and analytical thinking, and between performance monitoring and strategic thinking.