Action Research on Organizational Adoption of Refurbished Computer Leasing Models

HRMARS - The adoption of refurbished computers and ICT leasing models in organizations is often constrained not only by external market factors but also by internal processes, routines, and decision-making structures. Despite their economic and environmental benefits, uptake remains limited, particularly in emerging economies. This systematic review of internal process by ICT Malaysia adopts an action research perspective to examine how internal organizational processes such as procurement workflows, cross-departmental knowledge sharing, and IT management practices affect the integration of refurbished ICT. Key themes identified include process alignment, procedural barriers, risk perception within workflows, and internal stakeholder engagement. Findings indicate that misaligned processes, unclear responsibilities, and entrenched routines contribute to low adoption, even when devices are technically and financially viable. The review highlights the need for iterative, process-focused interventions that engage internal stakeholders, enhance coordination, and embed sustainability considerations into organizational workflows. Action-oriented insights can guide managers in redesigning internal processes to support effective ICT refurbishment and leasing adoption.