IMPACT OF ARTIFICIAL INTELLIGENCE ON MARKETING STRATEGIES

ABSTRACTArtificial Intelligence (AI) has emerged as a transformative force in modern marketing byenabling data-driven decision-making, automation, and personalized customer engagement. Thisstudy examines the impact of AI adoption on marketing strategy effectiveness, customerengagement, decision-making quality, and overall marketing performance. A quantitativeresearch design was employed, and primary data were collected through a structuredquestionnaire from marketing professionals and business managers. The proposed conceptualframework was tested using Structural Equation Modeling (SEM). The findings reveal that AIadoption has a significant positive influence on marketing strategy effectiveness andorganizational performance. AI-driven personalization enhances customer engagement, whileAI-based analytics improves decision-making quality. The results also highlight the critical roleof organizational readiness in ensuring successful AI implementation. The study contributes tothe growing literature on digital transformation by providing an integrated understanding of thestrategic implications of AI in marketing. The findings offer practical insights for managersseeking to leverage AI as a strategic capability for improving marketing outcomes and gainingcompetitive advantage.

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Publication Details

Journal
Zenodo (CERN European Organization for Nuclear Research)
Published
2026-06-12
DOI
https://doi.org/10.5281/zenodo.20656960
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
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article

IMPACT OF ARTIFICIAL INTELLIGENCE ON MARKETING STRATEGIES

Krishma Sood
Zenodo (CERN European Organization for Nuclear Research)
AI in Service Interactions
article

IMPACT OF ARTIFICIAL INTELLIGENCE ON MARKETING STRATEGIES

Krishma Sood
article en

Abstract

ABSTRACTArtificial Intelligence (AI) has emerged as a transformative force in modern marketing byenabling data-driven decision-making, automation, and personalized customer engagement. Thisstudy examines the impact of AI adoption on marketing strategy effectiveness, customerengagement, decision-making quality, and overall marketing performance. A quantitativeresearch design was employed, and primary data were collected through a structuredquestionnaire from marketing professionals and business managers. The proposed conceptualframework was tested using Structural Equation Modeling (SEM). The findings reveal that AIadoption has a significant positive influence on marketing strategy effectiveness andorganizational performance. AI-driven personalization enhances customer engagement, whileAI-based analytics improves decision-making quality. The results also highlight the critical roleof organizational readiness in ensuring successful AI implementation. The study contributes tothe growing literature on digital transformation by providing an integrated understanding of thestrategic implications of AI in marketing. The findings offer practical insights for managersseeking to leverage AI as a strategic capability for improving marketing outcomes and gainingcompetitive advantage.

Zenodo (CERN European Organization for Nuclear Research)
Saraswati Dental College and Hospital (IN)
Peace, Justice and strong institutions
Openalex Percentile: Top 4%
AI in Service Interactions
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IMPACT OF ARTIFICIAL INTELLIGENCE ON MARKETING STRATEGIES — Krishma Sood · Zenodo (CERN European Organization for Nuclear Research) (2026) | TGRS Research Map | TGRS