BUSINESS PROCESS OUTSOURCING AND ORGANIZATIONAL PERFORMANCE: AN EXPERIENCE FROM SELECTED MONEY DEPOSIT BANKS IN ENUGU METROPOLISES, ENUGU STATE, NIGERIA

BSTRACT The study examined Business process outsourcing and organizational performance: An experience from selectedmoney deposit banks in Enugu Metropolises, Enugu State, Nigeria.This study sought to determine the effect of human resource outsourcing on organizational performance in selected money deposit banks in Enugu metropolis, ascertain the influence of information technology outsourcing on organizational performance in selected money deposit banks in Enugu metropolis and determine the effect of logistics outsourcing on organizational performance in selected money deposit banks in Enugu metropolis..The descriptive survey research design was adopted for the study. The population was 746, out of which a sample size of 260 was realized using Taro Yameneformula at 5% error tolerance and 95% level of confidence. Data were collected through primary and secondary sources. Out of 260 copies of the questionnaire distributed, 242 copies (93.08%) were returned while 18 copies (6.92) were not returned. The hypotheses were tested using Multipleregression. The findings revealed that Human resource outsourcing has significant and positive effect on organizational performance in selected money deposit banks in Enugu metropolis. Information technology outsourcing has a positive effect on organizational performance in selected money deposit banks in Enugu metropolis. Logistics outsourcing has a significant effect on organizational performance in selected money deposit banks in Enugu metropolis . The study concluded thatbusiness process outsourcing is a strategic tool that boosts organizational performance by allowing firms to focus on core competencies, reduce administrative costs, and access specialized expertise.The study recommended that Money deposit banks should practice human resource outsourcing which streamline human resource processes, reducing administrative burdens and increasing productivity