Why Automated Distribution Infrastructure Fails Its Investment Case | And What Infrastructure Thinking Changes

Automated distribution environments fail their investment case not because the technology is wrong, the system was badly implemented, or the team is underperforming. They fail because they are planned as projects and managed as operational systems – when they are, in fact, long-life infrastructure assets with fifteen to twenty-five year lifecycles. And because the investment case funds everything except the one function that determines whether all the rest of it delivers its returns.