Listening, explaining, caring: Patient experience in an oncology primary care clinic background.

e13790 Background: Cancer survivors experience a range of late effects and long-term comorbid conditions due to shared risk factors and secondary effects of cancer treatment. An oncology primary care clinic at the University of Cincinnati Cancer Center was established in 2020 to address these unique needs of the survivorship population. The clinic's goal is to provide full-scope primary care services with special attention to addressing treatment-related effects, managing comorbid conditions, and screening for second primary malignancies. Methods: Patient experience data was collected using seven questions from the Consumer Assessment of Healthcare Providers and Systems (CHAPS) Clinician and Group Survey. Data reflects evaluation of three physicians and one nurse practitioner from April 2025-December 2025. The CHAPS is electronically sent to randomly selected patients seen in clinic, once every 90 days, and completion is optional with response options: Yes, definitely; Yes, somewhat; and No. Patients’ quotes were taken from the open response comments section. Among 175 patients responding, the average scores of patients who responded Yes, definitely are reported. Results: Patient experience scores were consistently high across most domains. Nearly all respondents reported positive interactions and felt providers explained in a way they could understand (98.85%), listened carefully (98.29%), gave easy-to-understand instructions (97.06%), knew important medical history (97.14%), showed respect (98.85%), and spent enough time in appointments (98.27%). Additionally, 99.43% indicated that providers had access to their medical records, especially important in the oncology primary care setting. However, office follow-up with test results (76.52%) was rated lower, highlighting an area for improvement. Patient qualitative feedback highlights exceptionally positive experiences with providers, emphasizing qualities such as compassion, thoroughness, attentiveness, and strong communication skills. Patients consistently describe feeling heard, respected, and well cared for, with providers taking time to listen, explain, and address concerns comprehensively. Providers are praised for managing complex conditions and fostering trust through clear communication and advocacy. Conclusions: Results reflect strong provider-patient relationships and exceptional quality of care. Feedback reflects high patient satisfaction and strong provider-patient relationships, essential components for optimal primary care of a complex patient population.