Maintenance management in shipping: the intricate interplay between organizations, technology, and humans

The maritime industry is undergoing a transformative shift with the integration of digital technologies altering maintenance management practices. This qualitative study explores the following question: What opportunities and risks do shipping companies associate with maintenance management when adopting digital technology? The empirical data material stems from a workshop involving stakeholders from 14 Norwegian shipping companies. The findings highlight significant opportunities for more effective maintenance strategies, enhanced data integration, and improved real-time collaboration between ship and shore. The transition poses several challenges related to system interoperability, data ownership, competence development, and informal social structures. The increasing reliance on digital tools raise concerns about power structures, cultural resistance, insufficient digital competencies, and the erosion of crew autonomy and expertise. These findings emphasize the need for a systemic approach that integrates technical, organizational, and social dimensions. To mitigate future risks, strategic planning, robust change management, and fostering a culture of adaptability and trust are essential. This study underscores the importance of aligning technological innovations with organizational goals to ensure sustainable and effective maintenance management in the future.