Impact of Information Technology on the Performance of Government Hospitals in Delhi: A Cross-sectional Survey

The purpose of this study is to determine the extent to which information technology (IT) is used in government hospitals in Delhi, India’s capital. Additionally, the study aims to identify the relationship between IT success factors and hospital staff satisfaction. A close-ended questionnaire was developed and comprised 55 questions on IT success factors, user satisfaction and hospital performance. The questionnaire assessed the impact of IT on hospital performance and was rated on a Likert scale. The questionnaire was circulated among the staff of Delhi Government Hospitals. Data analysis was conducted using IBM SPSS Statistics Version 22. The Cronbach’s alpha reliability coefficient was .93 for all the items. The overall response rate was 36.17% (85 out of 235). Half of the respondents agreed that government hospital IT systems were well integrated and user-friendly. A little more than half of the respondents agreed that IT staff were knowledgeable in performing their job (53%), information quality provided by government IT systems was reliable (52%) and relevant (55%). Only 41% of respondents found the overall service quality of government hospital IT systems satisfactory. Non-clinical staff (data entry operators, medical social workers, medical record officers) reported better system quality and information quality than clinical staff (medical practitioners, residents). The study found a positive moderate correlation between IT success factors and staff satisfaction. The study has direct implications for healthcare managers. It is essential for healthcare managers to understand the users’ needs, especially clinical staff, to optimise the use of IT applications appropriately. This will lead to effective healthcare delivery in government hospitals.