Understanding User Behaviour in Autonomous Mobility: A Literature Review on Value of Time, Willingness to Pay, and Onboard Services

Autonomous mobility is reshaping how travel time is perceived, experienced, and monetised. Most existing studies have examined the value of time (VOT), willingness to pay (WTP), comfort and safety perception, digital services, and user perception as isolated phenomena, with limited efforts to integrate these dimensions into unified analytical frameworks. This study aims to address the fragmented nature of existing research by developing an integrated understanding of user behaviour in autonomous mobility, linking VOT, WTP, psychological constructs, and service-related factors within a unified analytical perspective. A systematic review methodology following PRISMA 2020 guidelines was applied. A total of 81 peer-reviewed studies published between 2015 and 2026 were included and analysed, focusing on Private Autonomous Vehicles (PAVs) and Shared Autonomous Vehicles (SAVs). The results reveal three main trends. First, autonomous travel introduces greater flexibility in time use and enables productive or leisure activities during travel. Second, behavioural aspects of VOT and WTP are strongly influenced by psychological constructs such as trust, safety, and risk perception. Third, notable differences emerge between PAV and SAV contexts, particularly in terms of comfort, control, and safety perception. The literature predominantly employs stated preference surveys, discrete choice models, and hybrid models incorporating psychological factors. However, fragmentation persists in modelling behavioural aspects of time perception and shared mobility services. This study provides a structured synthesis of existing evidence and highlights key research gaps by integrating economic, psychological, and service-related dimensions. The findings emphasise the importance of context-specific and psychologically informed modelling approaches to better understand user acceptance and behavioural adaptation in autonomous mobility systems.