Can ChatGPT Kill User-Generated Q&A Platforms?

Large language models (LLMs), such as ChatGPT, exhibit substantial functional overlap with user-generated knowledge ecosystems while also relying on them as critical inputs for future learning. This dual role creates a fundamental tension that calls for a clearer understanding of how LLMs reshape these ecosystems. Adopting a niche theory perspective, we examine how functional overlap and knowledge structure determine the boundary between substitution and coexistence. Using Stack Overflow, we show that LLM introduction reduces question volume by about 14% on average (and up to 27.9% over time), with stronger declines in mid- to low-quality content, in topics with richer and more structured knowledge bases, and among less experienced users. Conditional on similar question activity, topics with deeper answer-side knowledge experience disproportionately larger reductions, highlighting the role of accumulated knowledge. These patterns reflect selective substitution; routine and well-documented queries migrate to LLMs, whereas complex, context-dependent problems remain. We also document direct improvements in question quality, suggesting positive spillovers from reduced search and articulation costs. Together, the findings indicate niche partitioning rather than full displacement, with a self-reinforcing knowledge flywheel between LLMs and platforms. For practice, platforms should reposition toward high-expertise niches by integrating artificial intelligence (AI)-assisted scaffolding, strengthening expert incentives, and curating complex knowledge. For LLM development, the results point toward deeper integration, where AI systems complement community knowledge production and enable more advanced problem solving.

Authors

Institutions

Publication Details

Journal
Information Systems Research
Published
2026-05-21
DOI
https://doi.org/10.1287/isre.2023.0561
Primary Topic
Artificial Intelligence in Healthcare and Education
Type
article
Field-Weighted Citation Impact
0.00
Controls
|||
ALL TIME
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
article

Can ChatGPT Kill User-Generated Q&A Platforms?

Lizheng Wang, Junzhi Xue, Yong Tan, Yongjun Li et al.
Information Systems Research
Artificial Intelligence in Healthcare and Education
article

Can ChatGPT Kill User-Generated Q&A Platforms?

Lizheng Wang, Junzhi Xue, Yong Tan, Yongjun Li, Jinyang Zheng
article en

Abstract

Large language models (LLMs), such as ChatGPT, exhibit substantial functional overlap with user-generated knowledge ecosystems while also relying on them as critical inputs for future learning. This dual role creates a fundamental tension that calls for a clearer understanding of how LLMs reshape these ecosystems. Adopting a niche theory perspective, we examine how functional overlap and knowledge structure determine the boundary between substitution and coexistence. Using Stack Overflow, we show that LLM introduction reduces question volume by about 14% on average (and up to 27.9% over time), with stronger declines in mid- to low-quality content, in topics with richer and more structured knowledge bases, and among less experienced users. Conditional on similar question activity, topics with deeper answer-side knowledge experience disproportionately larger reductions, highlighting the role of accumulated knowledge. These patterns reflect selective substitution; routine and well-documented queries migrate to LLMs, whereas complex, context-dependent problems remain. We also document direct improvements in question quality, suggesting positive spillovers from reduced search and articulation costs. Together, the findings indicate niche partitioning rather than full displacement, with a self-reinforcing knowledge flywheel between LLMs and platforms. For practice, platforms should reposition toward high-expertise niches by integrating artificial intelligence (AI)-assisted scaffolding, strengthening expert incentives, and curating complex knowledge. For LLM development, the results point toward deeper integration, where AI systems complement community knowledge production and enable more advanced problem solving.

Information Systems Research
University of Science and Technology of China (CN), Shanghai University of Finance and Economics (CN), University of Washington (US), University of Rochester (US)
Openalex Percentile: Top 8%
Artificial Intelligence in Healthcare and Education
AI Navigator

Ask Laika to Summarize, Analyze, and Connect papers live on the map.

Summarize Papers & Methodologies

Extract key findings, datasets, and comparative methods across publications.

Benchmark Rankings & Visual Analytics

Rank top research institutions, authors, funders, topics, and journals by Field-Weighted Citation Impact (FWCI) and paper volume with instant charts.

Connect Distant Disciplines

Bridge topological clusters on the map to find hidden collaborative intersections.