Co creating a Feedback Culture in a Healthcare organization in the Caribbean

A culture of feedback is crucial for the achievement of quality, especially of high-quality client centred care. Healthcare management then feels the need to support teams in the development of a robust feedback culture, for example by providing teams with feedback training. That is even more important in a multicultural, multilingual small island community. However, what kind of a feedback culture does staff need? Especially if teams consist of members from different cultures, different ages and gender? Management needs to involve staff in the co creation process of a quality feedback culture. This research presents the results of a case study of a secondary healthcare institute in the Caribbean. In the framework of a process of co-creating a feedback culture in every team of the organization a survey was conducted on the desired feedback culture of the staff members. In total 81 healthcare staff members from seven teams filled in the questionnaire. The questionnaire revealed -opposite to what the management expected- that there were little differences in the desired feedback culture in the healthcare organization, when you look at age or place of birth. This is interesting, because it gives the management the opportunity to focus on generic aspects of a sound feedback culture, rather than having to diversify to age or culture.