When AI Gets It Wrong: A Black Female Faculty Member Confronts Bias Within a Higher Education Institution

This case examines Dr. Jacqueline Rivers, a Black woman faculty member at Midfield University, who encountered racially biased, aggressive, and unfriendly outputs from a generative artificial intelligence (AI) tool, LexiAI, when she was using it for lesson planning and research. The narrative explores the intersections of race, technology, and higher education leadership, prompting reflections on digital equity, faculty well-being, and institutional responsibility. Amid the 2025 federal rollback of Diversity, Equity, and Inclusion (DEI) initiatives under the Trump administration, this case challenges educational leaders to address AI biases that may harm underrepresented faculty and exacerbate existing inequities. The discussion invites considerations of leadership ethics, AI governance, and culturally responsive practices.