From resistance to readiness: AI anxiety in academic libraries through a bibliometric outlook

Purpose AI has rapidly changed academic libraries with applications like chatbots, automated cataloging, classification and data-driven decision-making. Artificial intelligence (AI) anxiety is a new type of technostress that library services are experiencing as a result of the rapid adoption of AI technologies, even with its advantages of library. The purpose of this study was to conduct a comprehensive study of existing research on AI anxiety in academic libraries and analyze it using bibliometrics. Design/methodology/approach The study employs the bibliometrics and content analysis approach, which uses both numerical and visualization techniques to identify the extant research retrieved from the Web of Science and Scopus databases from 1996 to 2025. Author and country collaboration networks, hotspot distribution clustering and historical citation networks associated with AI anxiety were visualized by VOS viewer and R Studio. Findings A total of 128 literature were eventually included. The number of AI anxiety publications has increased drastically since 2023. Growth trends, geographical area, leading journals and authors are identified. Top documents are indicated, with main and trending topics, which provide suggestions for researchers who conduct research in this field. Numerous studies on AI anxiety in academic libraries have been published in high-impact sources. Originality/value To the best of our knowledge, this is the first comprehensive and in-depth bibliometric research of trends and developments on AI anxiety literature. This study offers useful insights for policymakers, library professionals and researchers by identifying unexplored areas and outlining a strategy for reducing AI anxiety in academic library environments.

Authors

Institutions

Publication Details

Journal
Reference Services Review
Published
2026-05-08
DOI
https://doi.org/10.1108/rsr-07-2025-0054
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
Controls
|||
ALL TIME
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
article

From resistance to readiness: AI anxiety in academic libraries through a bibliometric outlook

Saddam Hossain, Abid Fakhre Alam, Naved Ahmad, Md Sohail
Reference Services Review
AI in Service Interactions
article

From resistance to readiness: AI anxiety in academic libraries through a bibliometric outlook

Saddam Hossain, Abid Fakhre Alam, Naved Ahmad, Md Sohail
article en

Abstract

Purpose AI has rapidly changed academic libraries with applications like chatbots, automated cataloging, classification and data-driven decision-making. Artificial intelligence (AI) anxiety is a new type of technostress that library services are experiencing as a result of the rapid adoption of AI technologies, even with its advantages of library. The purpose of this study was to conduct a comprehensive study of existing research on AI anxiety in academic libraries and analyze it using bibliometrics. Design/methodology/approach The study employs the bibliometrics and content analysis approach, which uses both numerical and visualization techniques to identify the extant research retrieved from the Web of Science and Scopus databases from 1996 to 2025. Author and country collaboration networks, hotspot distribution clustering and historical citation networks associated with AI anxiety were visualized by VOS viewer and R Studio. Findings A total of 128 literature were eventually included. The number of AI anxiety publications has increased drastically since 2023. Growth trends, geographical area, leading journals and authors are identified. Top documents are indicated, with main and trending topics, which provide suggestions for researchers who conduct research in this field. Numerous studies on AI anxiety in academic libraries have been published in high-impact sources. Originality/value To the best of our knowledge, this is the first comprehensive and in-depth bibliometric research of trends and developments on AI anxiety literature. This study offers useful insights for policymakers, library professionals and researchers by identifying unexplored areas and outlining a strategy for reducing AI anxiety in academic library environments.

Reference Services Review
Alma College (US), Mohamed bin Zayed University of Artificial Intelligence (AE), O. P. Jindal Global University (IN), Great Lakes Institute of Management (IN), Global University (LB)
Peace, Justice and strong institutions
Openalex Percentile: Top 4%
AI in Service Interactions
AI Navigator

Ask Laika to Summarize, Analyze, and Connect papers live on the map.

Summarize Papers & Methodologies

Extract key findings, datasets, and comparative methods across publications.

Benchmark Rankings & Visual Analytics

Rank top research institutions, authors, funders, topics, and journals by Field-Weighted Citation Impact (FWCI) and paper volume with instant charts.

Connect Distant Disciplines

Bridge topological clusters on the map to find hidden collaborative intersections.